We are excited to announce the general availability of our new data center located in Frankfurt, Germany. Our latest data center comes on the heels of Natero’s rapid global expansion, particularly in Europe and India.
Natero was founded on the premise that Customer Success teams need better access to actionable customer data. Early on, we also recognized that CSMs were struggling with more than just customer intelligence. Customer Success teams were often working out of their inboxes, and juggling spreadsheets, shared docs, and productivity apps just to stay in sync and manage their customer tasks.
This often led to reactive behavior and business processes that couldn’t scale.
“Customer Success is not just a buzzword at Freshdesk – it’s a growth driver.”
We are delighted to share that Freshdesk uses Natero's CSM platform to proactively manage Customer Success.
Predictive Analytics World, a leading vendor-neutral analytics event, is holding its fifth annual conference this October 12-13 in London as part of the Data Driven Business event.
"A successful onboarding paves the way to retention, renewal and even up-sell in the future."
Onboarding is a critical phase of the SaaS customer journey, setting the stage for your post-sales customer experience. It’s when customers form their first impressions of your product and decide whether it gives them value – or not.
"I spend at least 60% of my time reacting to urgent issues, and less than 30% analyzing and planning. I wish it were the opposite."
Join Natero and Glide Consulting for an online discussion about common management issues in Customer Success.