First customer success platform to fuse predictive analytics and business intelligence to help B2B SaaS companies maximize customer lifetime value.
MOUNTAIN VIEW, CA — February 11, 2016 — Natero today announced public availability of the first customer success platform to merge machine learning for predicting behavior and big data analytics for deep customer insights into a single product.
The Silicon Valley based software company, which has raised $3.3 million to date from Merus Capital, Salesforce Ventures, Y Combinator and Andreesen Horowitz Seed, is focused on improving customer success within Software-as-a-Service (SaaS) organizations. Customer success is an emerging function that ensures SaaS customers receive continuous value and remain loyal users. Using Natero, SaaS vendors significantly increase customer retention and identify accounts that are ripe for expansion.