How will you prove your value and justify your Customer Success budget to your senior management team? Check out this presentation featuring Mikael Blaisdell, Executive Director of the Customer Success Association.
Missed our Customer Success webinar last week? Mikael Blaisdell discussed the Customer Value Review process and talked about defining value for your internal and external customers. This led to an excellent Q&A session with the audience that was full of great insights!
The webinar recording is now online, and you can watch the presentation on-demand.
- Confusion within the CS community
- Connecting your QBR and CVR proceedure
- Defining and demonstrating value
- Identifying your internal and external customers