Alex Bakula-Davis

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The Challenger Concept for Customer Success

These days, buyers have more choices, are better informed, and expect a superior customer experience.

As Customer Success Managers, we have a narrow margin to bring value to a customer, or else we risk losing them. So, it's not surprising that many Customer Success teams try to keep customers “happy,” or do whatever they can to conform to customer requests.

Data-driven Customer Success teams run on Natero. LEARN MORE