Alex Bakula-Davis

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The Challenger Concept for Customer Success

These days, buyers have more choices, are better informed, and expect a superior customer experience.

As Customer Success Managers, we have a narrow margin to bring value to a customer, or else we risk losing them. So, it's not surprising that many Customer Success teams try to keep customers “happy,” or do whatever they can to conform to customer requests.

Innovative Customer Success teams run on Natero. LEARN MORE