Ed Powers

Ed Powers is a senior executive with a passion for creating high performing organizations. As an electrical engineer with fifteen years of experience in high technology, he implemented Hewlett-Packard’s performance improvement practices in multiple organizations and later co-founded multiple startups. As an entrepreneur and chief operating officer, he built the highest performing organization in a demanding service industry, delivering industry leading customer loyalty of 96% and at 30% less operating cost. As a management consultant, he helped start-ups to Fortune 500 organizations learn and apply leading approaches, improving everything from strategic planning to reducing PC user failures by 22%. He is a board member and Examiner for Rocky Mountain Performance Excellence, an Examiner for the Malcolm Baldrige National Performance Excellence program, and a certified Six Sigma Black Belt.
Find me on:

Recent Posts

Customer Success Lessons From the Quality Revolution

"SaaS today is like manufacturing was 40 years ago."

In 1980, U.S. manufacturers were back on their heels. Japanese businesses had eviscerated the American consumer electronics industry. Gone were venerable TV brands like Admiral, Zenith, and Curtis-Mathis, replaced with Sony, Hitachi, and Panasonic. And Nissan, Toyota, and Honda were gobbling up domestic market share from Ford, GM and Chrysler at an accelerating rate.

What happened?

READ MORE
Innovative Customer Success teams run on Natero. LEARN MORE
customer-success-logo-reel