Elisha Zhang

Find me on:

Recent Posts

Why Net Promoter Score (NPS) Matters for Customer Success

When Customer Success Managers talk customer health, Net Promoter Score (NPS) inevitably comes up. Since its introduction, NPS has spread rapidly and continues to be adopted by more and more CSM teams.

But why has NPS become the gold standard for measuring customer sentiment and loyalty?

To understand this, let’s take a closer look at what Net Promoter Score is and how CSMs can use it.

Data-driven Customer Success teams run on Natero. LEARN MORE