George Szundi

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Customer Success Organizations

George Szundi   |   December, 2017

As of today, there are over 200,000 Google search results with the phrase "Customer Success" in the title, and there are nearly 8 million results for articles that mention the term. Needless to say, there's a staggering amount of content out there about Customer Success!

To help cut through the noise, we've compiled our favorite Customer Success organizations that you can turn to for advice, inspiration, and community.

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Automating Emails for Customer Success

George Szundi   |   October, 2017

Customer Success Managers are most impactful when they can help the right customers at the right time, but facilitating those interactions can be time-consuming and difficult to scale. One way that CSMs can regain precious time is to streamline customer communications through automation. Email automation not only helps to scale outreach efforts, but it also allows CSMs to engage with customers in clever ways.

Wondering how email automation could benefit your Customer Success processes? Let’s explore a few of the automated emails commonly sent by Natero users:

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Better Dashboards for Customer Success Teams

George Szundi   |   October, 2017

Natero is known for its extensive reporting capabilities that let Customer Success Managers explore their data with ease. Lately, we’ve been hard at work to deliver equally compelling custom dashboards for bite-sized reporting.

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Announcing Our European Data Center

George Szundi   |   May, 2017

We are excited to announce the general availability of our new data center located in Frankfurt, Germany. Our latest data center comes on the heels of Natero’s rapid expansion, particularly in Europe and India.

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Task Management for Customer Success Teams

George Szundi   |   November, 2016

Natero was founded on the premise that Customer Success teams need better access to actionable customer data. Early on, we also recognized that CSMs were struggling with more than just customer intelligence. Customer Success teams were often working out of their inboxes, and juggling spreadsheets or productivity apps just to stay in sync and manage their customer tasks.

This often led to reactive behavior and business processes that didn't scale.

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Freshdesk Leverages Natero for Customer Success Insights

George Szundi   |   October, 2016

“Customer Success is not just a buzzword at Freshdesk – it’s a growth driver.”

We are delighted to share that Freshdesk uses Natero's CSM platform to proactively manage Customer Success.

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Data Driven Business: London 2016

George Szundi   |   September, 2016

Predictive Analytics World, a leading vendor-neutral analytics event, is holding its fifth annual conference this October 12-13 in London as part of the Data Driven Business event.

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