George Szundi

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Recent Posts

Customer Success Manager Job Description

Customer Success Management is a dynamic role, and job responsibilities can vary depending on a company's maturity, culture, and vision. With demand consistently outpacing supply, hiring Customer Success Managers is no easy feat.

Let's look at how to craft the perfect Customer Success job description to land your next superstar CSM.

Jump to examples of Customer Success job descriptions

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Natero Joins Freshworks!

Have you heard the big news? Natero is joining Freshworks!

This marks the next chapter in Natero's journey, and we couldn't have done it without the support of our amazing users.

Freshworks is one of the fastest growing SaaS companies in the world, and we can't wait to bring data-driven Customer Success Management to modern businesses like never before!

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Natero Acquires CustomerLink, Expands in EMEA

Welcome CustomerLink to the Natero family!

We are thrilled to announce that Natero has acquired CustomerLink, a technology and services firm based in Dublin, Ireland. This acquisition strengthens Natero's presence in Europe and expands service and support for our growing EMEA and APAC customer base.

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New Batch of Natero Integrations

Natero connects with a long list of popular business apps, and we're excited to announce our newest batch of native integrations!

Aircall, JitBit, and Netsuite are some of the latest sources of customer data for our ever-expanding Customer Success software platform.

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Centralized Customer Communications

Today, customers can interact with vendors across many different channels.

While this new era of communication is great for the customer, it can pose a significant challenge for Customer Success Managers (CSMs) who must keep up and stay in sync with their entire portfolio of accounts.

To save CSMs time, Natero collects and organizes customer emails, chats, meetings, support tickets, and notes in one central place.

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Customer Success at Scale

With over 130,000 customers, Freshworks has seen phenomenal growth since its launch in 2010. As Freshworks continues to add clients at a blistering pace, it's also focused on driving long-term value through customer satisfaction and retention.

We sat down with Vipin Thomas of Freshservice to learn more.

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New Batch of Natero Integrations Deliver More Context for CSMs

Natero connects with a long list of popular business apps, and we're excited to announce our newest batch of direct integrations!

Google Calendar, TeamSupport, FreshBooks, and Pendo are the latest sources of customer data for our ever-expanding Customer Success platform.

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Data-driven Customer Success teams run on Natero. LEARN MORE
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