Customer Success Managers are most impactful when they can help the right customers at the right time, but facilitating those interactions can be time-consuming and difficult to scale.

One way that CSMs can regain precious time is to streamline customer communications through automation.

Email automation not only helps to scale outreach efforts, but it also allows CSMs to engage with customers in clever ways.

Wondering how email automation could benefit your Customer Success processes?

Natero is known for its extensive reporting capabilities that let Customer Success Managers explore their data with ease.

Lately, we’ve been hard at work to deliver equally compelling custom dashboards for bite-sized reporting.

We are excited to announce the general availability of our new data center located in Frankfurt, Germany. Our latest data center comes on the heels of Natero’s rapid expansion, particularly in Europe and India.

Natero was founded on the premise that Customer Success teams need better access to actionable customer data.

Early on, we also recognized that CSMs were struggling with more than just customer intelligence. Customer Success teams were often working out of their inboxes, and juggling spreadsheets or productivity apps just to stay in sync and manage their customer tasks.

This often led to reactive behavior and business processes that didn't scale.

“Customer Success is not just a buzzword at Freshdesk – it’s a growth driver.”

We are delighted to share that Freshdesk uses Natero's CSM software to proactively manage Customer Success.

Predictive Analytics World, a leading vendor-neutral analytics event, is holding its fifth annual conference this October 12-13 in London as part of the Data Driven Business event.

"A successful onboarding paves the way to retention, renewal and even upsell in the future."

Onboarding is a critical phase of the SaaS customer journey, setting the stage for your post-sales customer experience. It’s when customers form their first impressions of your product and decide whether it gives them value – or not.