Customer Success Organizations

George Szundi  |  December, 2017
Customer Success Organizations

As of today, there are over 200,000 Google search results with the phrase "Customer Success" in the title, and there are nearly 8 million results for articles that mention the term. Needless to say, there's a staggering amount of content out there about Customer Success!

To help cut through the noise, we've compiled our favorite Customer Success organizations that you can turn to for advice, inspiration, and community.

The Customer Success Association

Led by CS guru Mikael Blaisdell, the Customer Success Association (CSA) is our front-runner for Customer Success education. The CSA provides a number of resources, including a Customer Success library and technology list. In addition, Mikael also manages the massively popular Customer Success Forum. As the largest and most influential Customer Success group on LinkedIn, chances are you or someone you know is already a member!

If live events are your thing, the CSA hosts four Customer SuccessCon events per year for Customer Success executives in Seattle, Boston, London, and Oakland. Conference speakers include some of the most experienced thought-leaders in the Customer Success community.

With a complete re-design coming in early 2018, the Customer Success Association looks to remain as the go-to source for Customer Success networking, conversation, and learning.

CustomerLink

Looking to jump-start your Customer Success operation in Europe or neighboring regions? CustomerLink is a technology and services firm based in Dublin that offers Customer Success training and development through instructor-led and online training modules available on-demand.

With over two decades of experience leading Customer support and services operations, John Kelly and the team at CustomerLink know a thing or two about helping customers succeed. CustomerLink is the official partner for Natero in EMEA, and you can read some of John's latest thoughts right here on our blog, including Scaling Customer Success and Leveraging Customer Support for Customer Success.

SuccessHacker

SuccessHacker is an organization focused on delivering industry training, consulting, talent management, and an open community for Customer Success professionals and leaders.

Managed by Andrew Marks, Todd Eby, and James Scott, SuccessHacker isn’t your typical consulting outfit. Their creative, action-oriented approach to Customer Success comes through in their growing Customer Success community. This is a place where Customer Success leaders and practitioners can go when they need practical advice, want to collaborate with the community, or need to find a job. Sound like your kind of place? Visit OUTCOMES: The SuccessHacker Community to join the party.

In 2018, you can also catch the SuccessHacker team at one of their professional development workshops in 20+ cities across North America and Europe. These in-person workshops, the latest format of the popular SuccessCOACHING program, will cover 10 foundational topics over two consecutive days. The instructor-led, interactive programs are designed to provide budding Customer Success Managers with the tools, knowledge and support they need for a successful career.

Successly

Founded by Adam O'Donnell and John Roberts, Successly is dedicated to helping Customer Success teams make a big impact.

Through an ongoing series of video interviews called Successly Live, Adam sits down with top Customer Success leaders in Silicon Valley for tactical discussions about customer retention, expansion, and more.

Satrix Solutions

Need some inspiration for your upcoming CX initiatives? Satrix Solutions is a consultancy dedicated to helping businesses leverage feedback to transform their customer experience and differentiate from the competition. The result is a culture of customer-centricity, where the actions taken and decisions made are in accordance with the customers’ best interests and are backed by trustworthy data and robust reporting.

The Satrix blog is jam-packed with valuable takeaways about customer feedback, including Voice of the Customer (VOC) programs, Net Promoter Score (NPS) expertise, and customer survey best-practices.

The Success League

The Success League is a Customer Success consulting firm that works with executives who are ready to build and develop a top performing Customer Success team.

Founded by Kristen Hayer, a top Customer Success influencer and leader of several award-winning success teams, the Success League blog delivers actionable advice for CSMs on a regular basis.

Customer Success Network

Customer Success Network is a community for Customer Success Managers in EMEA. This emerging community aims to be a place "where every CSM has someone to ask for help", forming a hub for events, jobs, thought leadership and resources. One to keep an eye on in 2018.