Prove it or Lose it: The Role of the Customer Value Review

Customer Success Webinar: The Role of the Customer Value Review

The "Land and Expand" strategy applies within your company as well as with your external customers. Watch this online discussion featuring Mikael Blaisdell, Executive Director of The Customer Success Association.

Learn how to ensure that your C-Suite will invest in you and your Customer Success team.

-  -  -

The most vital activity of a Customer Success team is the Customer Value Review. The key objective of this activity is to get your customer to acknowledge the economic return that they're receiving from your company.

Of equal importance is the Customer Success Value Review. This is when you work with your other customer — the senior management team in your own organization.

How will you prove your value and justify your budget to your senior management team?

The "Land and Expand" strategy applies within your company as well as with your external customers. Have you created a Success Plan for your own team and its relationships with Sales, Marketing and Dev? What do those trajectories look like?

Join us for an online discussion featuring Mikael Blaisdell, Executive Director of The Customer Success Association. Learn how to ensure that your C-Suite will invest in you and your Customer Success team.

Prove it or Lose it: The Role of the Customer Value Review

Mikael Blaisdell - The Customer Success Association

WATCH RECORDING
Data-driven Customer Success teams run on Natero. LEARN MORE
customer-success-logo-reel